《商务英语口语》属于我校商务英语专业的专业核心课程，也是国际商务、国际经济与贸易等专业的专业基础课程之一。2013年获评校级精品课程，2014年获评省级精品课程，2020年被认定为省级“双基”示范课。

• Module One Establishment of Business Relations
  • Unit 1 Company Introduction
    • Unit 1-The Sundown Rule
    • 1. Black Diamond Material Science Co., Ltd.
    • 2. Anhui OSA Pet Products Co, Ltd
  • Unit 2 Product Introduction
    • Unit 2-How to Develop a New Product
    • 3. Color Marketing
    • 4. Product Introduction一Saffron
  • Unit 3 Business Introduction
    • Unit 3-How to Describe Your Company's Culture
    • 6. SWOT Analysis
  • Unit 4 Consultation and Chatting
    • Unit 4-Best Free Social Media Apps
    • 7. How to Write a Business Email
    • 8.Smoking and Its Effects on Health
• Module Two Business Travel
  • Unit 5 Visa Application
    • Unit 5-What is IELTS
    • 9. Overseas Study
    • 10.How to Apply for a UK Visa
  • Unit 6 Flying Abroad
    • Unit 6-Airplane Food
    • 11. Introduction to Check-in Kiosk
    • 12. Introduction to the Customs
  • Unit 7 At the Hotel
    • Unit 7-Introduction to Room Service Section
    • 13. Hotel Introduction
    • 14. Check in the Hotel
• Module Three Business Reception
  • Unit 8 Meeting
    • Unit 8-Get Prepared for the Meeting
    • 15. Tips on Meeting Your Customer at the Airport
    • 16. Meeting at the Airport
  • Unit 9 Visit
    • 18. A Factory Visit
  • Unit 10 Business Meals
    • Unit 10-Table Manners in the Counties along the Belt and Road
    • 19.Table Manners in Western Dinners
    • 20. Basics of Business Etiquette
  • Unit 11 Farewell
    • Unit 11-A Farewell Speech & a Thank-you Speech
    • 21.Presenting Gifts
    • 22. Seeing-off at the Airport
• Module Four Trade Fair
  • Unit 12 Preparing for Trade Fair
    • Unit 12-How to Design a Trade Show Booth
    • 23. Brief Introduction to Trade Fair
    • 24. How to Prepare for Trade Fair
  • Unit 13 At Trade Fair
    • Unit 13-7 Ideas to Attract People to Your Trade
    • 25. How to Present Products at Trade Fair
    • 26. Tips for Getting Customers' Attention
  • Unit 14 Trade Fair Follow-up
    • Unit 14-5 Steps to Improve Customer Satisfation
    • 27. How to Nurture Trade Show Leads
    • 28.5 Tips for Trade Show Follow-Up
• Module Five Business Negotiation
  • Unit 15 Offer and Counter-offer
    • Unit 15-Price Negotiation
    • 29. How to Make Preparations for a Negotiation
    • 30. Made in China 2025
  • Unit 16 Price and Payment
    • Unit 16-Cultures that Affect Negotiation
    • 31. Main Payment Terms in International Trade
    • 32. Negotiating about Terms of Payment
  • Unit 17 Packing, Delivery and Insurance
    • Unit 17-Modes of Sea Transport
    • 33 What is the Business Insurance for
    • 34. Purposes and Factors of Packing
• Module Six Follow-up Service
  • Unit 18 Inspection, Quarantine and Clearance
    • Unit 18-Commodity Inspection Standards
    • 35 What is Commodity Inspection :
    • 36 Customs Clearance
  • Unit 19 Feedback
    • Unit 19-Ways to Deal with Negative Feedback
    • 37 The lmportance of Asking for Feedbacks from Foreign Customers1
    • 38. Asking for Feedback from Customers
  • Unit 20 Complaints and Claims
    • Unit 20-How to Deal with Complaints
    • 39. How to Deal with Claims
    • 40. Receiving and Settling Complaints
• 试卷一
• 试卷二